Return & Refund Policy

KPL CORPORATE ADVISORY SDN BHD – Refund Policy

At KPL Corporate Advisory Sdn Bhd, we strive to provide high-quality services and training programs.However, we understand that circumstances may arise where a refund is necessary. Please review our refund policy below:

1. Eligibility for Refund

A refund request may be considered under the following conditions:

  • Cancellation of service or training by KPL Corporate Advisory Sdn Bhd.
  • Participant’s inability to attend a training session due to valid reasons (e.g., medical emergency, unavoidable work commitments) with proper documentation.
  • Errors in payment processing resulting in duplicate charges.

2. Non-Refundable Situations

Refunds will not be provided under the following conditions:

  • No-shows for scheduled training or consultancy sessions.
  • Late cancellation (less than 5 working days before the training/event).
  • If services have already been rendered.

3. Refund Request Procedure

To request a refund, kindly:

  1. Submit a written request via email to [kpltaxation@gmail.com], including your full name, invoice number, reason for refund, and supporting documents (if applicable).
  2. Refund requests will be reviewed within 5 working days upon receipt.
  3. You will be notified of the approval or rejection of your request via email.

4. Mode of Refund

Refunds will be processed through the following methods:

  • For payments made via bank transfer: Refund will be credited to the same bank account.
  • For online payments (credit card, FPX): Refund will be credited to the original payment method.
  • For cash payments: Refund will be processed via bank transfer; bank details must be provided.

5. Refund Processing Time

  • Approved refunds will be processed within 14 working days from the date of approval.
  • The actual time for the refunded amount to reflect in your account depends on the payment provider/bank.

For further inquiries regarding our refund policy, please contact us at [kpltaxation@gmail.com] or +6017-613 9920.

KPL Corporate Advisory Sdn Bhd reserves the right to amend this refund policy at any time without prior notice.