Return & Refund Policy
KPL CORPORATE ADVISORY SDN BHD – Refund Policy
At KPL Corporate Advisory Sdn Bhd, we strive to provide high-quality services and training programs.However, we understand that circumstances may arise where a refund is necessary. Please review
our refund policy below:
1. Eligibility for Refund
A refund request may be considered under the following conditions:
- Cancellation of service or training by KPL Corporate Advisory Sdn Bhd.
- Participant’s inability to attend a training session due to valid reasons (e.g., medical emergency, unavoidable work commitments) with proper documentation.
- Errors in payment processing resulting in duplicate charges.
2. Non-Refundable Situations
Refunds will not be provided under the following conditions:
- No-shows for scheduled training or consultancy sessions.
- Late cancellation (less than 5 working days before the training/event).
- If services have already been rendered.
3. Refund Request Procedure
To request a refund, kindly:
- Submit a written request via email to [kpltaxation@gmail.com], including your full name, invoice number, reason for refund, and supporting documents (if applicable).
- Refund requests will be reviewed within 5 working days upon receipt.
- You will be notified of the approval or rejection of your request via email.
4. Mode of Refund
Refunds will be processed through the following methods:
- For payments made via bank transfer: Refund will be credited to the same bank account.
- For online payments (credit card, FPX): Refund will be credited to the original payment method.
- For cash payments: Refund will be processed via bank transfer; bank details must be provided.
5. Refund Processing Time
- Approved refunds will be processed within 14 working days from the date of approval.
- The actual time for the refunded amount to reflect in your account depends on the payment provider/bank.
For further inquiries regarding our refund policy, please contact us at [kpltaxation@gmail.com] or +6017-613 9920.
KPL Corporate Advisory Sdn Bhd reserves the right to amend this refund policy at any time without prior notice.